Building Cloud Markets in Canada

federated-cloud-3The principle focus for our Thursday event is on Cloud Service Brokerage, and the role this model can play in repeating scenarios such as the UK’s G-Cloud for Government Cloud Computing.

These are in essence e-marketplaces: They aggregate multiple suppliers in line with some form of procurement framework, and then enable participating public sector organizations to access the services at group buying rates.

With a goal of defining how this might be repeated here in Canada, here is a first document for discussion – ‘Cloud Service Brokerage – For Government’, which introduces the main industry roles different organizations might play:

  • Broker Monitor - The Government body authorizing and overseeing the market (Shared Services Canada, OPS etc.)
  • Broker Operator - Organization acting as market maker and operating platform ongoing
  • Cloud Provider - Supplier of individual Cloud resources on the market
  • Managed Service Provider - Specialist vendor providing
  • Consumer - Purchaser of services from the market

Please have a review of this document and provide your feedback on these roles and their descriptions – How might your organization fit into such an ecosystem?

Download : CCN Cloud Service Brokerage – For Government

New white paper – Locking Down the Perimeter

made_in_canada1The primary goal of the CCN has always been to showcase the local home-grown Cloud expertise and talent, and Andrea Bilobrk has one of the early industry gurus who has helped this way, posting a number of great blogs since early 2012.

So it’s great to see this process evolve now into larger projects but where we can maintain the same goal – Showcasing original Canadian innovation in the field of Cloud best practices, in this case shared through a new eBook that Andrea has written.

For a taster here is an immediate download – An excerpt from the book entitled ‘Locking Down the Perimeter’; as the name suggests this zeros in on the security aspects of Cloud.

Locking Down the Perimeter

You’ll see it also links to the full eBook, which you can download by joining the Members Group, where you can discuss and chat with other readers.

Also you can show your support for home-brewed Canadian by posting a recommendation on Linkedin.

Is It Time for a (Federated) Canadian Cloud?

federated-cloud-3Damon Gudaitis asks on Techvibes Is It Time for a Canadian Cloud?

It’s probably the single most important question for the Canadian Cloud industry, for the reasons we both touch on in our comments, notably:

There isn’t an ‘at scale’ provider in Canada, one that operates a multi-site regions for high availability, ie. a Google or Amazon. This is because of the large investment required that only the telcos like Bell and Telus possess but that they don’t match with brave vision and so haven’t deployed the same scale of platform.

Damon believes this leaves us with the most likely scenario that will address this is one of the American firms opening up an availability zone here – I don’t think they see the market and won’t do it, leaving us with one primary option: It’s up to Canadian entrepreneurs to address the issue through ingenuity and most importantly, an ambition to not just keep up with the rest of the world, but to surpass them..

My proposal for this is a ‘federated Cloud’, actually a superior solution to what Amazon offers because they themselves are a single point of failure – Instead distributed computing technologies that span your application across multiple Clouds simultaneously would mean that a number of smaller suppliers could be employed to achieve the same scale, but with the added benefit of multiple suppliers bringing resilience at that level too.

This kind of progress will see Canada not only keep up with other nation’s innovative Cloud progress but actually step over them to take a leadership position…

What do you think:

Cloud Identity – Foundation for the Next Generation Internet and Digital Economy

Kantara Initiative

Kantara Initiative (Photo credit: Wikipedia)

The Treasury Board of the Canadian Government recently published a draft ‘Guideline on Identity Assurance’, sharing the document with the Kantara Initiative and continuing their contributions to this industry organization focused on defining the best practices for the assurance of federated identity.

This builds on their existing policy documents, such as the Standard on Identity and Credential Assurance, and for non-technical folks it would be a very dry read but what it will enable is really quite exciting, most notably the foundation role this technology will play in enabling a next generation Internet and Digital Economy.

id-ecosystem-2

Hence the headline role of this field to our Digital Economy Canada program.

Cloud Identity Ecosystem

While the technologies are relatively new, the important part is really how they will enable existing legacy systems to be better interconnected.

Federation is the process of many different systems joining into one, and federated identity the method where this is achieved by linking Identity management systems, those that handle you signing in via your username and password. Having to repeat this process over and over is due to a lack of this integrated capability, and so it can be seen as an advancement in IT systems maturity.

This work mirrors equally pioneering advances by other governments most notably the UK, USA and New Zealand, and on a large scale this will give birth to what the USA program describes as the ‘Identity Ecosystem‘.

As per the examples they provide this is singular environment that results from joining systems so that processes between them are smoother and more efficient. Similarly as the Government of Canada describe:

“Federating identity is a whole-of-government approach that enables departments and agencies to fulfill program and service requirements by relying on identity and credential assurance processes that have been carried out by another department or organization.

The underpinning of the Government of Canada’s approach to federating identity is the principle that there is no single authoritative source of identity information within Canada. Instead there are a number of authoritative sources enabled by federal, provincial and territorial acts and regulations. These authoritative sources are recognized across the different jurisdictions and include vital events, benefits administration taxation, legal status and entitlements, to name a few.”

As we develop the capabilities for recognizing these entities and events online so we will engender a second generation of the Internet. In the same way HTTP and HTML have enabled a standardized, universal content publishing and sharing environment, a ‘content web’, so equivalent standards for Identity and business documents will beget an equally universal “dataweb“.

cloud ssoi-Government

This evolution will have an impact on how Governments conduct their business processes in the same way the first generation e-commerce did for online retailing, what we could think of as ‘i-Government’, referring to Identity-enabled systems.

The Canadian doc describes:

Another key principle is that there is also no single authoritative identity document within Canada. Instead, there are numerous official documents and records that are used as evidence to establish or verify identity (e.g. birth certificates, driver’s licenses, etc.). 

Currently, federal departments are dependent on evidence of identity originating from other jurisdictions, other countries or other federal departments that have similar dependencies. Today, evidence is predominantly in the form of physical documents, such as birth certificates, driver’s licenses or citizenship certificates.

Think of the role these paper documents play in traditional offline procedures – How many times you are required to provide copies of your drivers licence or passport as the means to authenticate yourself to an application of some kind.

And so digitizing these documents and the business processes will form the basis of the Digital Economy. Demonstrating just how much of a visionary Canadian identity expert Dick Hardt was at the time, this effect is described very effectively in his entertaining 2005 OSCON presentation on Identity 2.0.

Helpful use case scenarios are also described in Federating Identity Management in the Government of Canada: A Backgrounder, such as citizens sharing personal from their drivers licence record to populate the enrollment process of another agency.

By sharing identity-based data government agencies will be able to greatly reduce red tape, a key requirement for them all. Fragments of citizen profile information are stored across multiple systems like the drivers licence app through to social welfare et al, with their Identity log-in being the common mechanism that is duplicated across them all.

Uniting these stovepiped systems is the vision of the USA Digital Government strategy, and the UK Government calls these ‘Trusted Transactions’, taking steps such as joining the OIX to implement the required ‘Trust Framework’ protocols, also described in the Canadian document.

The Roadmap Opportunity

Naturally this scale of change and progress presents considerable business development opportunity, and how best to develop ventures to do so is the core purpose of our Roadmap, and where the relevant section is ‘IDaaS” – Identity as a Service.

Indeed the Canadian Government specifically identifies this opportunity:

“At present, no formalized identity federation exists within Canada, but one is anticipated in the near future.”

These are the gaps in the market that form the basis of any good entrepreneurial opportunity. Our IDaaS specification is being developed in partnership with the Kantara Initiative, recognized by the Government of Canada:

“Presently, there are several trust frameworks available and provided by industry. These include frameworks from the Kantara Initiative and the Open Identity Exchange (OIX). It is anticipated the Government of Canada will adopt one or several trust frameworks. The adoption process for the Government of Canada is currently being developed.”

They also specifically name the IDaaS approach they envisage using these best practices:

“Commercial Broker Service (CBS): A commercial service provided by contract to the Government of Canada that enables clients to use external credentials they already have other organizations (e.g. financial institutions) to securely authenticate in order to access government services.”

With Canadian startups like SecureKey netting $30m VC funding on the back of winning the first of these types of deals, it is clearly a high-growth sector that can attract considerable sums of new funding, and our Roadmap program will help other startups repeat this success.

Canadian Tire – Pioneering “Next Digital Practices”

The purpose of our Digital Economy program is to showcase the Canadian firms and Cloud technologies that are changing how our society works, converting the old to the new through disruptive business models and digital innovations.

You wouldn’t necessarily expect an organization like Canadian Tire to leap to mind as a leading example, however as this Canadian Business article describes, they are.

Indeed this is the nature of disruption – Surprising approaches to market strategy that catch the competition off guard, and in the case of Canadian Tire they are seeking to protect themselves from the continuing pressure of competition from Walmart, Target and Amazon.

Despite trying and dropping e-commerce in 2009 they have recognized Digital is the primary tool at their disposal to achieve this.

The Cloud CIO – Digital Innovation Leader

Central to this digital innovation is the new heightened role for the CIO – This is what defines the ‘Cloud CIO‘.

Depending on the maturity and vision of the CEO, the CIO can either be playing the role of the backroom manager of the data processing cost centre expected to keep things ticking over for minimal cost and with minimal involvement at the boardroom strategy level, or they can be charged with playing a leadership role in transforming the organization through the application of new technology innovation.

CEO Stephen Westmore is putting the firm on to the offensive through the latter, with digital innovation being a key weapon in this battle. Recruiting visionary CIO Eugene Roman to lead the charge, a charge that wasn’t good enough to simply repeat best practices but instead to pioneer “next digital practices”.

As well as renovating their core merchandising and pricing systems the firm is pioneering a range of “shopper-tainment” innovations headlined under the banner of the Canadian Way, such as:

  • The Adidas “virtual footwear wall
  • Digital screens and kiosks that let customers personalize their shopping
  • 5,000 tablet devices in stores for customers

In addition to these retail technologies what is most notable is how the CIO encourages innovation through new approaches to their IT organization, in particular opening a Cloud Computing centre a Cloud Computing centre in Winnipeg that will utilize an “app factory” to turbo-charge interactions with customers, and also partnering with startup incubator Communitech to place staff there to benefit from this culture.

They recognize there is a limit to how much raw innovation is likely to occur in a traditional IT department, and so have taken steps to go beyond these limitations.

social-commerce-cart1Social Commerce

The article concludes with hints at their future plans to upgrade their e-commerce systems and bring online new capabilities for featuring video product information, product reviews and other interactive features, introducing another major category for our Canada Cloud Roadmap: “Social commerce”.

Given how new this trend is and the innovation it represents, it’s no surprise another startup incubator is a great source of explanation of what it means: Read more here on the MaRS site.

Stay tuned for ongoing analysis of this exciting technology sector and further coverage of the pioneering work of Canadian Tire.

How Ottawa Can Get Its Head in the Clouds

ottawa-planes3Shane Schick posted this great article the other day on Yahoo Finance, describing the exciting potential the UK government Cloud computing program ‘G-Cloud’ might be applied here in Canada to great effect.

Defining the best practices that helps organizations understand and plan their migration to the Cloud is the fundamental purpose of our work here at the CCN.

As the Canadian chapter of the Cloud Best Practices Network, the CCN is responsible for producing the Canada Cloud Roadmap, the official Cloud migration roadmap for Cloud Best Practices globally.

This will be updated on an ongoing basis, with the latest release adding in a number of powerful Canadian Government case studies and reference models. These best practices provide a repeatable framework for other agencies to migrate successfully to Cloud providers.

Download here: CanadaCloud.net/Roadmap

This just in! Canadian Broadcasting Corporation moves 12,000 accounts to Google Apps in 90 days

As well as being an exciting time to be in the Cloud industry right now, it’s an exciting time to specifically be in the Google product space within the industry.

There were a number of interesting product development news items at their recent IO conference. This piece here on the adoption of Google Apps in Education in Malaysia, about 10 million students and teachers adopting the app, gives some sense of the rate and scale of adoption.

Canada is also playing their part in this exciting channel. For example the CBC just announced the migration of 12,000 users to Google Apps, citing a number of reasons most notably avoiding the Office licencing costs, and the fact they had been operating separate on-premise applications for email and collaboration, and moving to the Cloud unified this into one.

What is always interesting to hear is how it transforms work in their office, such as this section:

Additionally, Google Docs are helping our reporters become better and more efficient storytellers. For example, before, our writers and reporters in our newsroom brainstormed and drafted copy in separate Word documents, which inevitably led to version confusion and unnecessary time spent merging documents. Now, they use a single, shared Google Doc for all their stories, so the entire team can collaborate together, in real time, regardless of where they’re working. Our freelancers use Docs to make quick edits and communicate on the fly since it’s simpler for them to share content and edit in real-time. 

We are proud to bring the best tools to our company and see the cultural shift that is happening amongst our employees. We are moving away from managing IT and into improving our core business of content creation. We’re excited about what this means for the quality of our reporting and the happiness of our employees.

Implementing Cloud Service Brokerage in Canada

cloud-brokerAnother upcoming CCN workshop is now scheduled, this one setting out to focus on how the ‘Cloud Service Broker’ model might be applied and grown in Canada.

Our guest speaker is Ilyas Iloob, from Texas-based Gravitant, one of the leading suppliers of this type of e-market software.

As you can see here Cloud Service Brokerage is one of the strategic R&D programs for the Canada Cloud Roadmap, where Gravitant has provided an initial template proposal for adopting a CSB marketplace in the Canadian market.

Andrea Bilobrk will also be a guest speaker, providing an introduction to her upcoming book Deconstructing Cloud. Andrea was one of our first writers on this blog, including writing on this specific opportunity for Why Canada Should Adopt A Cloud Brokerage Model.

eHealth Summit – Catching the Next Wave

bant-app1Last Friday I presented at the Rogers Healthcare Publishing conference on EHealth, entitled Catching the Next Wave.

Here are the slides from all the presenters. It was a really high quality event with a highly engaged audience, so these are all highly recommended.

My theme of ‘Bring Your Own Doctor’ focused on how the consumerization of technology is going hand in hand with the increasingly distributed nature of personal information storage, aka ‘Personal Clouds’, and how this will impact the Canadian eHealth sector.

Note:

We are holding our own follow up workshop dedicated to this topic of Bring Your Own Doctor.

BYOD Executive Summary

bant-app1BYOD (Bring Your Own Doctor) will explore the impact of ‘Personal Clouds’ on E-Healthcare, and the potential for this ongoing trend of the ‘Consumerization’ of IT for helping tackle big industry issues.

Faced with growing resource scarcity challenges in particular the baby boomer retirement ticking bomb, Canadian Healthcare has the opportunity to pioneer world-class innovations in Healthcare to address these issues simply by harnessing what it already occurring. The proliferation of smartphones combined with the ubiquity of social networks like Facebook and Linkedin means that individuals themselves have never been better equipped and able to use technology for sharing information.

BYOD will explore how these new trends and tools can be used today in Canadian Healthcare through the lens of the ideas of Eric Topol, a famous author in this field via books such as the Creative Destruction of Medicine. He describes the exploding use of smartphones for everything “Personal Cloud” in nature, i.e. ‘All information about me, on my device of choice’.

Example applications of these ‘Personal Cloud EMRs’ includes ZenVault, and other similar earlier work includes the Microsoft Healthvault service, and this presentation summarizes the key features and technical architectures of how the service is achieved.

The more personal control of personal data is as inevitable as it sounds, and when occurring hand in hand with the equally inevitable progress of online Identity systems, will see the approach also become far more streamlined and technically superior to traditional ‘offline’ approaches. Via open standards like OAuth and REST, the Cloud is becoming a smoothly integrated data sharing environment in a manner that internal corporate IT has always struggled to achieve.

When E-Health is discussed it’s often with the conclusion that a big part of the challenge is having GP’s use record systems. They’re simply too busy treating patients to be concerned with the administrative record-keeping of it and also they’re adverse to new tools.

BYOD addresses this quite fundamentally, by simply empowering the user to do it for themselves. Who better and more motivated to keep their personal data up to date?

Instead GPs can be provided access to online tools that help them too – Google Apps for email for example to submit updates to the record via email, or social networks to help build online support communities for patient groups, among just a few of an infinite range of new and novel applications of the Cloud.

In short and in conclusion, the big part of the E-Healthcare challenge isn’t whether a GP can use a shiny new EMR but whether patients have access to GPs at all, and what they can do about it if they don’t. BYOD offers one shining light simply through more user empowerment and engagement and harnessing of market forces.

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